Without this ID, please check and re-enter

Hello, I just purchased a wifi lora 32 board and I tried using it for my project. But when I try to program it, I am getting “Please provide a correct license! For more information:” and when I try to find my chip id in “https://resource.heltec.cn/search” I am getting “Without this ID, please check and re-enter”. I already tried sending an email to support@heltec.cn , but I don’t know when will I get my license generated.