License problem

Good afternoon, I bought a heltec esp32 lora wifi board and after downloading the compiled project into it, the board began to require downloading a license. A ChipID license is not provided on the specified site, and support does not respond to an email request. How do I get this license? My chip’s data :

ESP32 Chip model = ESP32-D0WDQ6 Rev 101
This chip has 2 cores
ESP32ChipID=38926F1815AC

board type: HTIT-WB32LA

Have you searched the forum to find out who to ask - like @ashley??