Indoor hotspot HT-M2808 poor bluetooth connection

#1

Hello,

I have two hotspots and on both of them I find very difficult to connect via bluetooth to helium app.

I did reset phone bluetooth several times (turn BT off/on), reset hotspot few times and only sometimes I can pair with the device in helium app.

It usually takes 1-2 resets oh the hotspot and several resets of bluetooth on the phone to connect/pair.

I have a feeling that connection works better right after reset but it could be coincidence.

Please fix the BT or at least look at it :slight_smile:

Regards,
Crey

#2

What kind of mobile phone do you use?
If used android phone, bluetooth connection is not very good.
If used iphone, bluetooth can be connected almost every time, However, if you have already paired, you need to delete the pairing information and re pair it.

#3

I use Google Pixel 3a with pure android 11.

#4

I have a Pixel 3a XL that connects to my MNTD every time. So, I agree it’s not the phone.

#5

I sincerely hope that this will not be an issue with the Samsung handsets. Will there be an update for this at all ?

#6

I need to put the phone in the top of the case to establish a connection…but it;s working everytime since