HT-M2808 no miner image -pls help

Hi .
the miner file was deleted by itself when my miner device got the last update.
I had the backup file before. I throw it, it still doesn’t accept.
how should it be fixed?

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Same thing has happened to me. 4 days dead, still saying ‘miner is attemp downloading latest snapshot’ - please can Heltec help?