Hi,
I tried sending an email yesterday but I am not sure if it went through. I purchased a wifi lora 32 board made by Heltec and i’m trying to get the lora license code for the board. The chip id is A9738D2DE6B4. I get the error without this id, please check and re-enter. If you can add this id to your table or provide another means of getting this code that would be appreciated.
Dear Patsryk,
Thank you for your help. It seems that de chip id of my board is not in the database because I get the message “Without this ID, please check and re-enter” when I try to look it up. If you can add this id to your table or provide another means of getting this code that would be appreciated.
Kind regards
The license has been generated for you and uploaded to the database, please check again.
Hello, I have the same issue. Sent already several email to the support [support@heltec.cn]but did not receive a single response.
I try to get in contact with support for weeks about a similar issue and have not heard back.
Maybe you can check your spam mailbox.
Here are the instructions that worked for me. I purchased a Heltec Wireless Tracker, and when running the factory test program it asked for the license.
I went to the resource.heltec.cn/search/ page and entered the ID value. Then I inserted this code before line 431 in the file Wireless_Tracker_V1_1_FactoryTest.ino file:
uint32_t license[4] = { 0x200A0B9D,0x72D16BC3,0x38BD7017,0x734D9F06 };
Mcu.setlicense(license, WIRELESS_TRACKER);
Your license values will be different, and this code is right before the Mcu.begin() call in the code. I can now execute the factory reset example Arduino program.
On an unrelated note, neither of my two devices can get a GPS satellite lock either indoors or outdoors. I posted in another channel hoping to get suggestions.
V2 version
I also didn’t find my license in the database,
I testing with other id (found on this site) and that one worked well (gave license.
So suppose not in the database yet 
My id = 6C0B651C5210
Riccardo
Thanks heltec fot the license in email
V2 version
I also didn’t find my license in the database,
I testing with other id (found on this site) and that one worked well (gave license.
So suppose not in the database yet
I have 2 devices. id1 = 0402986CDDA0
id2 = 4C18986CDDA0
Javier
Sorry, when I try to search my liscense by my device ID, the page show me the next message: “Without this ID, please check and re-enter”. Is it possible that database is not updated?
Hello, the database has been updated. refer to this document for specific instructions
0x6C484DEB 0x9F7CE825 0x098C1CA8 0x2B7FFA99
Thank you, one of the two devices I have has been activated with the license of your answer, but if I search the license how document indicates, the message is the same, “Without this ID, please check and re-enter”. I have activated one, can you write the license number for the other (ID: 4C18986CDDA0). Thank you.
0x3311B95D 0x135894FE 0x92EEBA36 0xA64A05BA
hi there i have the same probleme with my 2 esp32 lora v2 boards
0C9599C964EC
the other one is DC9A99C964EC
anyone may help me please?
0x9812F586 0x5A58CF41 0x338DF16C 0xE7519E30