Heltech Mesh Solar Board locks up

I can’t comment my previous post because it says that I’ve commented too many times. This is a test post. BTW any new news, how do I get this thing replaced? I suspect it’s the BMS has an ever so slight burnt smell. Updated to the newest Meshtastic firmware. Same issue. Removed R23 per Richard on another post. It no longer locks up, but constantly throws a message when charging on solar that it’s at 3% battery please charge. Confirmed the batteries are at 4v. Before the R23 removal it was locking up inside the house plugged into the 18v USB-C charger.