Heltec indoor hotspot problem

My hotspot don’t boot up correctly , boots with white light showing afther it red light for 2 seconds going to only the startup light white and remains there, tryed to turn-off and retry over and over again , and never get the lights on to pair it with helium app , plz give me some help with it !
The red light that goes on for 2 sec is the seccond light counting from the left
IMG-20211016-WA0000|281x500

Please confirm that the network is connected at startup. If still not, please provide the machine information.

Please specify what information you need , I already sent an email to support@heltec.cn but if here goes faster than even beter

We’ve handled it. Now you need to sync for a few hours to start using it.

Thanks for everything it works great work