Heltec HT-M2808 Not Syncing with Block Chain

Hello my heltec does not appear synced in the helium dashboard, even if it appears synced when I paired it with my phone and it is staying in Syncing for more than 5 days. Also the firmware in the diagnostic is different from the firmware on the device dashboard.

Can you help me here or give me some advice?

Hi,I see you’re done synced.

Hi there, yes now it is ok. Thank you!

I have the same problem :(. The app shows 100% synced but on the explorer it shows as syncing. Hotspot address:


Any ideas what could cause this? Should I reset it to factory and start the sync again?