Heltec developers help required

I have been running this hotspot “Sticky Blush Ape” for the last 3 months, no issues. Ports are open, direct connection can be established through hotspotty and the new heltec hotspot console, firmware up to date, all lights are on, inbound and outbound connection shows operational, passes data packets, 0 witnesses, was synced within a day, device shows offline in the explorer. Rebooted multiple times without any result. Have not yet “flushed” the device using the pin hole in the back as I cant find exact procedures or what it actually does. What are my options? Please help.